N., a manager within an international team, worked mainly remotely, with just a few days on-site. She had to manage teams and contacts based in Germany, which required solid leadership skills to maintain cohesion and engagement.

Her manager had identified a crucial need: to strengthen N.'s confidence in both her direct and indirect management, to make her a more assertive leader despite the distance.

In this international, hybrid context, N. wanted not only to acquire better management skills, but also to equip herself with leadership tools suited to her particular situation. She wanted to understand how to be the best possible manager, both for her direct team and for her contacts at the subsidiary. To do this, she needed to learn to communicate better, strengthen her professional relationships, and create a stable, secure working environment despite the remote context.

BOOST designed a personalised, three-stage coaching programme for N. The journey began with in-depth assessments, including the Trimoji test and the visual journey exercise, to identify her strengths, talents and areas for improvement. Next, using the Likert matrix, she was able to define her management profile and identify her communication style via the DISC method. Finally, BOOST guided N. in exploring her values and beliefs, in particular to understand her needs, identify her stress "triggers", and learn to set clear boundaries to protect her professional space.

This coaching allowed N. to better understand her needs and set boundaries to maintain a healthy, stable, secure environment. She adopted effective communication tools, such as non-violent communication and the Ofman model, and built a step-by-step action plan (30/60/90 days) to continue her progress. N. is now able to recognise situations that threaten her boundaries and act accordingly, thereby strengthening her leadership and the quality of her professional interactions, even remotely.